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HELP & SUPPORT

ARTWORK

If you already have artwork to supply, we check that everthing is correct for printing. We want your work to be perfect so if anything catches our eye that is wrong such as resolution, layout or bleeds, we’ll let you know before we print.  If you’re still not quite sure your artwork is correct, we are always available for extra artwork support to make sure your print is right first time.

ARTWORK PREP

Format PDF or JPEG
Colour CMYKBleed 3mm
Resolution 300dpi
Fonts embedded/curves
No printer marks please

Please be aware that RGB and Pantone colours will be automatically converted to CMYK, which might affect the colour of your print.

ARTWORK PREFERENCE

For us to mantain and provide our quality print to you we need well prepared artwork.  Please follow the points in the ARTWORK PREP to make sure you send us error free files.

However, if you want us to create the artwork then even better. You’re guaranteed to have correct artwork, by us to us!

SENDING US ARTWORK

You can send your artwork to us via email to hello@ohmedia.co.uk with your name and order number. If you files are too large to email then we use WeTransfer which is a quick and easy way to send large files.

If you order from us and fail to send the artwork, no problem, we’ll email you a reminder so we can get on with your print.

WEBSITE HOSTING

If you’re having issues with your website, for whatever reason, the best way to report it to us by filling in a support ticket.  Please login in below or register your account.  If you have any problems at all please contact us.

Maintenance Services

With our website Maintenance Service Package we look after your website for you.  For a monthly fee of £55 we will provide all of the following :

Whenever there is a system update needed to the wesbite, we will perform this for you so you'll always be secure and up-to-date.

Keeping your website secure is integral to your business. We will protect your site against cyber attacks, hacking and viruses.

Want something changing on your site? Need to upload a new product to your store? No problem, we can do it all for you under the Maintenance Service Package.

We will perform scheduled backups of your website, so should the worst happen, we'll have you back up and running in no time.

You can cancel the Maintenance Service Package anytime you like with giving 30 days notice. We don't want to hold you ransom to a contract so we're flexible with our terms.

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